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Troubleshooting & FAQs

Find answers to common questions and solutions to common issues.

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How do I sign up and log in to XTOPIA for the first time?
I forgot my password. How can I reset it?
How do I enable Two-Factor Authentication on my XTOPIA account?
How do I update my profile information or email address?
How do I top up my credit wallet and set auto-topup preferences?
What are tokens and how is token usage calculated in XTOPIA?
Where can I view my billing history & download invoices?
Where can I manage payment methods?
What is ‘Master Usage’ and how do I set usage limits for my projects or team?
What are add-ons and how do I purchase or activate them?
How do I create a project in XTOPIA?
How do I edit a project in XTOPIA?
How do I delete a project in XTOPIA?
How do I add users from a project, and what are their roles?
How do I remove users from a project?
How do I customize my project with branding, including the Brand Kit?
How do I implement the XTOPIA AI Assistant on my website or share it via link?
How do I manage the content source for my AI Assistant (website import, files, etc.)?
How do I customize the appearance and UI of the AI Assistant?
How do I customize the appearance and UI of the Smart Search?
How do I customize the appearance and UI of the Content Summariser?
What types of reports are available in XTOPIA and how do I access them?
How do I build and manage a smart search feature on my website using XTOPIA?
How do I create an AI-powered form with XTOPIA AI Form Builder?
How do I deploy an AI-powered form with XTOPIA AI Form Builder?
How do I manage customer tickets and contacts in XTOPIA Customer Experience?

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